Cancellation Policy

Last updated: July 9, 2026

1. Cancelling a booking

You can cancel an upcoming booking from the FillR app at any time before the appointment starts. Whether a fee or refund applies depends on how far in advance you cancel and the provider's own rules shown at booking time.

2. Standard windows

Cancellations made well in advance of the appointment are free unless the provider's policy shown at checkout says otherwise. Late cancellations and no-shows may be charged part or all of the service price, as disclosed before you confirmed the booking.

3. Provider cancellations & rescheduling

If a provider cancels or the business becomes unavailable, any amount you paid online for that booking is refunded in full. Rescheduling moves your booking to a new time without penalty when done within the provider's rescheduling window.

4. Refunds

Refunds for online payments are returned to the original payment method. Processing times depend on your bank, typically 5–10 business days. Disputes about a completed service can be raised through the app's support flow.

5. Questions

The exact policy applying to a booking is always shown before you confirm it. For anything unclear, contact the FillR team through the support channels listed in the app.